{
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      "source_type": "pdf",
      "title": "Deposit Policy 2026",
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        "owner": "operations"
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      "title": "Dispatch SOP: After-Hours Scheduling",
      "original_uri": "",
      "raw_path": "raw/service-dispatch/after-hours-sop.md",
      "checksum": "sha256:demo-after-hours-sop",
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      "source_type": "operator_interview",
      "title": "Ops Lead Interview: Emergency and VIP Exceptions",
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  "objects": [
    {
      "object_uid": "constraint.service-dispatch.minimum-deposit-required",
      "object_type": "Constraint",
      "title": "Minimum deposit required",
      "canonical_statement": "New clients must pay the standard deposit before scheduling is confirmed unless a documented exception applies.",
      "body_json": {
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        "thresholds": ["client_status=new"],
        "enforcement": "block scheduling confirmation until deposit is collected or waived"
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      "status": "approved",
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      "confidence_score": 0.98,
      "authority_class": "signed-policy",
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      "object_uid": "constraint.service-dispatch.after-hours-approval-required",
      "object_type": "Constraint",
      "title": "After-hours approval required",
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      "body_json": {
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        "thresholds": ["after_hours=true"],
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      "object_uid": "constraint.service-dispatch.technician-availability-limit",
      "object_type": "Constraint",
      "title": "Technician availability limit",
      "canonical_statement": "Same-day emergency dispatch may only be scheduled if an on-call technician is available or a field lead approves reassignment.",
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        "applies_to": ["procedure.service-dispatch.emergency-dispatch"],
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    {
      "object_uid": "exception.service-dispatch.emergency-after-hours-bypass",
      "object_type": "Exception",
      "title": "Emergency after-hours bypass",
      "canonical_statement": "Emergency requests may bypass normal after-hours approval if there is active water damage, loss of heat, or a safety hazard.",
      "body_json": {
        "exception_to": ["constraint.service-dispatch.after-hours-approval-required"],
        "conditions": ["active water damage", "loss of heat", "safety hazard"],
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    {
      "object_uid": "exception.service-dispatch.vip-client-deposit-waiver",
      "object_type": "Exception",
      "title": "VIP client deposit waiver",
      "canonical_statement": "Long-term maintenance clients on the VIP list may have the standard deposit waived with dispatcher confirmation and account verification.",
      "body_json": {
        "exception_to": ["constraint.service-dispatch.minimum-deposit-required"],
        "conditions": ["client_class=vip", "maintenance_plan=active"],
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    {
      "object_uid": "procedure.service-dispatch.deposit-waiver-flow",
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      "title": "Deposit waiver flow",
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      "body_json": {
        "steps": [
          "check whether the client is new or existing",
          "verify whether a documented exception applies",
          "record the waiver reason in the job record",
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    {
      "object_uid": "procedure.service-dispatch.emergency-dispatch",
      "object_type": "Procedure",
      "title": "Emergency dispatch flow",
      "canonical_statement": "Emergency dispatch requires classification of the incident, technician availability check, and escalation if no qualified technician is free.",
      "body_json": {
        "steps": [
          "classify whether the request meets emergency criteria",
          "check on-call technician availability",
          "if no technician is free, escalate to field lead for reassignment",
          "record the reason for emergency classification"
        ],
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      "status": "approved",
      "freshness_state": "current",
      "confidence_score": 0.9,
      "authority_class": "official-sop",
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      "source_count": 2
    },
    {
      "object_uid": "decision.service-dispatch.emergency-priority-definition",
      "object_type": "Decision",
      "title": "Emergency priority definition",
      "canonical_statement": "Emergency priority is limited to active damage, safety hazards, or service outages affecting core habitability.",
      "body_json": {
        "decision": "limit emergency classification",
        "rationale": "prevent same-day queue abuse and preserve technician availability",
        "decision_maker": "ops-lead"
      },
      "status": "approved",
      "freshness_state": "current",
      "confidence_score": 0.84,
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      "review_priority": "high",
      "source_count": 1
    },
    {
      "object_uid": "fact.service-dispatch.long-term-maintenance-client",
      "object_type": "Fact",
      "title": "Long-term maintenance client definition",
      "canonical_statement": "A long-term maintenance client is an account with an active maintenance plan and at least one completed service visit in the last 12 months.",
      "body_json": {
        "subject": "client",
        "predicate": "qualifies_as",
        "object": "long-term maintenance client"
      },
      "status": "approved",
      "freshness_state": "current",
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      "authority_class": "manager-note",
      "review_priority": "low",
      "source_count": 1
    },
    {
      "object_uid": "entity.service-dispatch.vip-client-list",
      "object_type": "Entity",
      "title": "VIP client list",
      "canonical_statement": "The VIP client list is the internal roster of long-term maintenance accounts eligible for expedited handling and deposit flexibility.",
      "body_json": {
        "entity_type": "client-list",
        "aliases": ["priority clients", "vip maintenance list"]
      },
      "status": "approved",
      "freshness_state": "needs_review",
      "confidence_score": 0.78,
      "authority_class": "manager-note",
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      "source_count": 1
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  "links": [
    {
      "from_object_uid": "exception.service-dispatch.emergency-after-hours-bypass",
      "to_object_uid": "constraint.service-dispatch.after-hours-approval-required",
      "link_type": "exception_to"
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    {
      "from_object_uid": "exception.service-dispatch.vip-client-deposit-waiver",
      "to_object_uid": "constraint.service-dispatch.minimum-deposit-required",
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      "from_object_uid": "procedure.service-dispatch.deposit-waiver-flow",
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      "from_object_uid": "procedure.service-dispatch.deposit-waiver-flow",
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      "from_object_uid": "procedure.service-dispatch.emergency-dispatch",
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  "object_sources": [
    {
      "object_uid": "constraint.service-dispatch.minimum-deposit-required",
      "source_uid": "source.service-dispatch.policy-deposit-2026",
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      "object_uid": "constraint.service-dispatch.after-hours-approval-required",
      "source_uid": "source.service-dispatch.sop-after-hours",
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      "object_uid": "exception.service-dispatch.emergency-after-hours-bypass",
      "source_uid": "source.service-dispatch.ops-interview-001",
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    {
      "object_uid": "exception.service-dispatch.vip-client-deposit-waiver",
      "source_uid": "source.service-dispatch.ops-interview-001",
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      "evidence_location": "paragraph:4"
    },
    {
      "object_uid": "procedure.service-dispatch.deposit-waiver-flow",
      "source_uid": "source.service-dispatch.sop-after-hours",
      "evidence_text": "Before confirming the job, verify whether a documented exception applies and record the waiver reason in the job record.",
      "evidence_location": "section:deposit-waiver"
    },
    {
      "object_uid": "procedure.service-dispatch.emergency-dispatch",
      "source_uid": "source.service-dispatch.sop-after-hours",
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}